Introduction

After you have paid for or confirmed a consultation, booking, service request, or matter on LawUp, you can check its progress from your account dashboard. This article explains where to find status updates, what each update may mean, and what to do if your request is still pending.

Where to check your status

Log in to your LawUp account and open the section for bookings, orders, or matter dashboard, depending on the service you selected. From there, you can review the current status, scheduled time, assigned lawyer, and any next steps.

• Bookings: to view consultation details and appointment timing
• Orders: to review service request progress and payment status
• Matter dashboard: to follow updates on ongoing legal work, messages, and document requests

What status updates may include

Your dashboard may show different types of updates depending on the service and stage of the matter. These updates help you understand what has been completed and what may still be needed from your side.

• Scheduled consultation time
• Assigned lawyer or legal professional
• Document request or document received status
• Message activity or follow-up communication
• Payment confirmation or pending payment status

If your matter is still pending

If the status has not moved forward yet, check whether any information, documents, or responses are missing. Pending status often means the team is waiting for the next required input before proceeding.

1. Open the booking or matter record in your dashboard.
2. Review the latest notes, messages, or document requests.
3. Upload or share any missing documents, if requested.
4. Wait for the next update or follow up if the matter remains unchanged beyond the expected time.

Payment-related concerns

If you need help verifying a payment, keep your receipt or transaction reference handy. Share the booking details with support so the team can locate the record and assist you with the next steps.

Contact support

If you cannot find your booking, service request, or matter status, or if the information shown does not match your records, contact LawUp support with the following details:

• Booking or order reference number
• Payment receipt or transaction reference
• Registered name and contact details
• A brief description of the issue

Additional information

Status updates may vary based on the type of service, the assigned professional, and the stage of the matter. For the most accurate information, always refer to your dashboard and any official communication from LawUp.