Introduction

If your plans change, you may be able to cancel or reschedule a LawUp consultation or service request from your account. The available options depend on the status of the booking, the type of service, and any timing or refund rules that apply.

Before you begin

Check the booking details first so you know whether self-service cancellation or rescheduling is available. Some items can be changed directly, while others may require support review, especially if the appointment is close to the scheduled time or the work has already started.

• Your booking ID or service request ID
• The lawyer’s name
• The reason for the change
• Any relevant timing details, such as the appointment date and time

How to cancel or reschedule

1. Sign in to your LawUp account.

2. Open your booking or service request from your account dashboard.

3. Review the booking status and look for a Cancel or Reschedule option.

4. If rescheduling is available, choose a new date or time and confirm the update.

5. If cancellation is available, review any timing rules, fees, or refund conditions before you confirm.

When self-service changes may not be available

You may need support review if the booking is already close to the appointment time, the consultation is in progress, or the request is tied to a custom legal task or matter-specific work. In these cases, the outcome may depend on the service status and applicable policy terms.

How to contact support

Contact LawUp support with the following details so the team can review your request and advise on the next step:

• Booking ID or service request ID
• Lawyer’s name
• Reason for cancellation or rescheduling
• Any screenshots or notes that may help identify the request

Refunds and timing rules

Refund eligibility, if any, depends on the service type, the timing of the request, and the applicable policy. Always review the booking details and refund policy before confirming a cancellation.

Additional information

If you are unsure whether your request can be changed, contact support as soon as possible. Early action gives the team the best chance to review the request before the scheduled time or before work begins.