Introduction

If you need help with a booking, payment, refund, or account issue on LawUp, you can raise a support request through the contact or help option available on the website or in your account. Sharing the right details helps the support team locate your record quickly and review your request without delay.

When to contact support

Contact LawUp support when you need help with any of the following:

• A booking or consultation issue
• A payment status concern
• A refund request or refund status update
• An account access or login issue
• An issue affecting an active matter or upcoming consultation

How to raise a support request

1. Open the contact or help option on the LawUp website or in your account.
2. Select the issue category that best matches your concern.
3. Enter a clear description of the problem and include the details listed below.
4. Submit the request and keep the reference number, if provided, for follow-up.

Information to include

To help the team respond faster, include as much of the following information as possible:

• Your registered name
• Your phone number or email address
• Your booking ID, order ID, or request reference number
• The lawyer name, if your request relates to a specific lawyer or consultation
• A brief description of the issue and what you need help with

For payment and refund issues

If your request is about a payment or refund, include the transaction reference and any screenshot that shows the payment status, error message, or refund status. This helps the support team verify the transaction and review the case more efficiently.

For urgent issues

If the issue is urgent, mention whether it affects an upcoming consultation, an active matter, or access to your account. Urgent cases can then be prioritized appropriately.

Tips for faster resolution

• Use the same email address or phone number that you used to register or place the booking.
• Keep your message short, clear, and factual.
• Attach only relevant screenshots or files.
• Avoid sending duplicate requests for the same issue unless the situation changes.

Additional information

For more information about how LawUp handles service-related matters, you can review the available policies on the website, including the privacy policy and refund policy.

Conclusion

Providing complete and accurate details when you contact LawUp support helps the team locate your record and respond more efficiently. If your issue is related to a booking, payment, refund, or account access, submit the request through the contact or help option and include the relevant reference information for the best possible assistance.