Introduction

This guide explains how to complete payment for a consultation, service request, or legal matter on LawUp. It also covers what to do if a payment fails or is not reflected in your booking or order.

Before you pay

After you confirm a consultation or service request, open the relevant booking or order page to review the amount due and the payment instructions for that matter. The payable amount may include applicable taxes or platform charges, if shown.

• Review the total amount shown on the booking or order page.
• Check whether any taxes or platform charges are included.
• Make sure you are paying for the correct booking, service request, or legal matter.
• Keep your booking ID or order ID ready for reference.

How to make the payment

1. Open the booking or order page for your consultation or service request.
2. Review the payable amount and the payment instructions shown for that matter.
3. Choose the approved payment method displayed at checkout.
4. Complete the payment only through the LawUp flow so the transaction can be matched to the correct booking or service request.
5. Save the receipt or transaction reference for your records.

Accepted payment methods

If multiple payment methods are offered, select the option shown at checkout. Accepted methods may vary by matter, service type, or availability at the time of payment.

If the checkout page does not show a preferred method, use the method displayed there or contact support for guidance before making payment.

If your payment fails or is not reflected

If a payment fails, or if money is deducted but the payment is not reflected on your order page, wait briefly and refresh the page first. Some transactions may take time to update.

1. Wait a few minutes and refresh the booking or order page.
2. Check your payment app, bank statement, or transaction history for the payment status.
3. Note the booking ID and transaction reference.
4. Contact LawUp support with the booking ID and payment reference so the team can verify the status.

Best practices

• Pay only through the approved LawUp payment flow.
• Do not share payment details outside the official process.
• Keep screenshots or receipts until the matter is confirmed.
• Use the booking ID in all payment-related support requests.

Contact support

If you need help with a payment, share your booking ID, payment reference, and a brief description of the issue with LawUp support through the approved support channel.

Additional information

For related policies, you can review the LawUp refund policy and privacy policy on the website. If your matter involves a partner or manual payment tracking workflow, follow the instructions provided for that specific request.